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Laura has been working with OSPRI for two years. Her first year and a half was spent as a Customer Service Representative in the Contact Centre helping farmers with NAIT and TBfree. She then joined the Programme Extension Team as a Traceability Support Officer in late 2019. Laura’s role as a Traceability Support Officers is to assist MBovis affected farms to reconcile their NAIT accounts and help farmers through this process. The other aspect of the role is assisting Programme Extensions Officers at events, and presenting at NAIT Health Check training workshops around the country.
Laura’s passion is working with farmers. For her, the biggest reward is helping a farmer with their NAIT issues and seeing them leave with more information and a better understanding of the NAIT system. The favourite things about her role are all the different people she gets to meet, and knowing that she’s been able to make NAIT just that little bit easier for them.